Introducing Inkeep: The AI-Powered Search and Chat Tool for Developer Products

If you're running a developer-focused company, you know that providing excellent customer support is crucial to the success of your product. However, answering technical questions and troubleshooting issues at scale can be challenging, particularly when your knowledge is scattered across various platforms. Developers evaluate a product based on how easy it is to get started and use it for their specific use case. Any blocker or unanswered question can be a drop-off point, which can significantly affect customer activation.

But what if there was a tool that could help you provide immediate answers to your customer's questions by leveraging your existing public and private content? That's where Inkeep comes in. Inkeep is an AI-powered search and chat tool for developer products. Let's explore how it works and how it can benefit your business.

What is Inkeep?

Inkeep is an AI-powered search and chat tool for developer products. It automatically indexes all of a developer tool company's content, including GitHub issues, Stack Overflow questions, forums, private communities, and more, with zero effort required. Inkeep uses fine-tuned language models to power search and chat experiences tailored to developers.

Inkeep is embeddable as a search bar for your docs, a chat widget for your app or landing page, or a Slack or Discord bot for your community. This means that your developers can search or ask anything and get immediate answers, and you can get insights into what they're getting stuck on.

Who are the Founders of Inkeep?

Inkeep was founded by Nick Gomez and Robert Tran. Nick studied Business Analytics & CS at MIT and was previously a senior product manager at Microsoft working on developer experiences for Microsoft's identity products. His focus was on enabling developers to add authentication to applications quickly and author pro and no-code integrations. In his spare time, Nick enjoys photography and hiking.

Robert Tran studied CS & Math at MIT and has an extensive background in tech, including working with government, political organizations, financial firms, and logistics companies. Previously, Robert was an early employee then Head of Engineering at illumis, where he built software to aggregate thousands of public data sources that are locked in silos. Outside of Inkeep, Robert is passionate about film and writing.

Nick and Robert met eight years ago at MIT as undergrads. With years of experience building developer-focused products, they are excited to build Inkeep and help developers do more with your product, faster.

What Problem Does Inkeep Solve?

The primary goal of many developer-focused companies is to optimize the experience of their users by making it easy for them to get started and use the product for their specific use case. However, this can be challenging to do well because knowledge about the product is scattered across multiple platforms, and answering technical questions and troubleshooting issues at scale is difficult.

Any blocker or unanswered question is a drop-off point, which can significantly affect customer activation. Developers often prefer to self-troubleshoot, which can lead to frustration and disengagement if they can't find the information they need quickly.

Inkeep solves this problem by providing conversational search powered by all your existing content. Inkeep's AI-powered tool understands a company's docs, GitHub issues, Stack Overflow questions, and more, enabling it to answer developer questions and increase customer activation.

How Does Inkeep Work?

Inkeep is an AI-powered search and chat tool that integrates with a company’s existing public and private content to provide immediate answers to customer questions. The tool works by indexing all of the developer tool company’s content with zero effort required. Inkeep leverages fine-tuned language models (LLMs) that fully understand the product to power search and chat experiences tailored for developers.

When a developer has a question, they can search or ask anything and get answers immediately. Inkeep uses natural language processing (NLP) to understand the question and provide an accurate answer. This helps to reduce the amount of time developers spend searching for answers to their questions and allows them to focus on building their products.

Inkeep is embeddable as a search bar for a company’s documentation, chat widget for their app or landing page, or a Slack or Discord bot for their community. This makes it easy for developers to access the information they need, wherever they are.

Benefits of Inkeep

Inkeep provides several benefits to developer-focused companies, including:

Increased customer activation: Inkeep’s conversational search and chat tool provides immediate answers to customer questions, reducing the amount of time developers spend searching for answers and increasing their activation with the product.

Improved customer satisfaction: By providing fast and accurate answers to customer questions, Inkeep improves customer satisfaction and reduces frustration.

Reduced support costs: Inkeep’s AI-powered tool can handle a large volume of customer inquiries, reducing the need for human support staff and lowering support costs.

Insights on customer needs: Inkeep’s analytics provide insights into what customers are searching for and what they’re getting stuck on, helping companies to improve their product and support documentation.

Improved developer experience: Inkeep’s conversational search and chat tool makes it easy for developers to find the information they need, reducing frustration and improving the overall developer experience.

Future Plans for Inkeep

Inkeep’s founders, Nick Gomez and Robert Tran, have ambitious plans for the company’s future. They aim to become the go-to search and chat tool for developer-focused companies, helping them to provide fast and accurate answers to customer questions and improving the overall developer experience.

Inkeep plans to expand its integrations with popular developer tools and platforms, making it even easier for companies to access the information they need. They also plan to improve their analytics and reporting capabilities, providing companies with even deeper insights into their customer needs and pain points.

Ultimately, Inkeep’s goal is to become the standard for conversational search and chat for developer-focused companies, helping them to provide a better customer experience and improve their overall product offering.

Conclusion

Inkeep is an AI-powered search and chat tool for developer products that offers a solution to a common problem faced by developer-focused companies. By using LLMs to understand a company’s content, Inkeep provides immediate and accurate answers to customer questions, increasing customer activation and reducing the workload on customer support teams. The ability to embed Inkeep as a search bar, chat widget, or even a Slack or Discord bot means it can seamlessly integrate with existing systems, providing a consistent user experience. Inkeep's founders have extensive experience in the developer-focused product space, and their passion for building innovative solutions is evident in their work. If you’re a developer-focused company looking to improve your customer activation and support experience, Inkeep is worth considering.