The Secret to Faster, Smarter Incident Triage: Vespper’s AI System

Vespper, a groundbreaking AI-powered platform, was founded in 2024 by Dudu Lasry and Topaz Turkenitz with the mission of revolutionizing the way engineering teams handle alerts and troubleshooting. Operating as a 24/7 on-call engineer, Vespper is designed to streamline the triage process, surface the right data at the right time, and resolve incidents without missing a beat. In an environment where engineers are constantly bombarded with alerts, Vespper offers a much-needed solution that allows businesses to prevent issues from falling through the cracks.

At its core, Vespper provides a multi-agent system integrated with AIOps models to process data, identify problems, and deliver insights on alerts. It helps organizations troubleshoot alerts by surfacing relevant information across various tools like observability platforms, incident management systems, knowledge bases, and more. Vespper integrates with popular platforms such as DataDog, Grafana, GitHub, Notion, and Slack, making it versatile and adaptable to different workflows.

The platform is not only designed to improve efficiency, but also to alleviate the stresses of being on-call. By automating routine troubleshooting tasks, Vespper frees engineers from the relentless cycle of low-priority tasks, enabling them to focus on higher-value work and deliver better outcomes for their teams.

What Problem Does Vespper Solve?

Vespper addresses a pressing issue that many tech companies face today: the overwhelming volume of alerts that engineers must deal with on a daily basis. In today's complex tech environments, engineers are often inundated with an overwhelming number of alerts, making it difficult to determine which issues need immediate attention and which are false positives.

A major challenge faced by engineering teams is the unpredictability of on-call responsibilities. Engineers frequently find themselves waking up in the middle of the night to investigate problems that might be outside their specific area of expertise. This disrupts their work-life balance and leads to burnout. Additionally, product managers are often left in the dark, unable to assess the full impact of incidents or bugs because engineers are too busy dealing with the technical aspects of triaging issues. This fragmentation leads to a lack of communication and can cause delays in addressing critical problems.

Another issue is the reliance on subject-matter experts (SMEs). When an issue arises that requires in-depth knowledge of a specific service, it is often difficult to reach the right expert, particularly during off-hours. Vespper alleviates this pain point by democratizing knowledge across the organization, ensuring that incidents are resolved quickly without depending solely on specific individuals.

How Does Vespper Work?

Vespper’s functionality is built around its powerful system of multi-agents and AIOps models. The platform works by integrating with a variety of tools already in use by engineering teams, including observability, incident management, knowledge management, and communication platforms. Once integrated, Vespper starts ingesting data from these tools, training its system to recognize patterns and potential issues.

The process begins when a user signs up and creates an organization within the Vespper platform. After connecting their existing tools, Vespper starts scraping data from the integrated sources, automatically triggering advanced data ingestion pipelines. These pipelines feed information into the system, which is then used to train the AI-powered bot. As the system learns, it starts triaging alerts on its own, posting hypotheses on Slack and showing users the automatic checks it has made.

This means that engineers can rely on Vespper to identify potential issues, validate them, and surface relevant data in a matter of seconds—giving them more time to focus on resolving the problem at hand rather than manually sorting through alerts. The platform helps reduce the noise and highlights the most pressing issues, making it easier for teams to act quickly and prevent downtime.

What Are the Benefits of Using Vespper?

The benefits of using Vespper are multifaceted, impacting both individual engineers and larger engineering teams alike. For engineers, the most obvious benefit is the reduction in stress and burnout caused by constant on-call duties. By automating the initial triage process, Vespper minimizes the time spent investigating non-critical alerts and false positives, freeing engineers to focus on higher-priority issues.

For organizations, Vespper offers significant improvements in incident resolution time. With Vespper’s ability to surface relevant data and identify potential problems quickly, teams can resolve issues faster and more efficiently. This reduction in resolution time directly impacts uptime, improving service reliability and customer satisfaction. Furthermore, the tool’s ability to integrate with various platforms like PagerDuty, Grafana, and GitHub ensures that it fits seamlessly into existing workflows.

Another key benefit is the democratization of knowledge across the team. With Vespper, subject-matter expertise is no longer confined to specific individuals. The platform continuously learns from the data it ingests and shares insights across the organization, allowing engineers to quickly gain the context they need to address issues outside of their immediate expertise. This makes it easier for teams to collaborate and share knowledge, improving overall team effectiveness.

Who Are the Founders of Vespper?

Vespper was co-founded by Dudu Lasry and Topaz Turkenitz, two seasoned professionals with extensive experience in the tech industry. Dudu Lasry, the CTO of Vespper, has over seven years of experience working in rapidly growing technology startups. He has worked at companies like Google, Viz.ai, and SafeBreach, where he took on key roles in large-scale distributed systems and deep-learning algorithm development. His background in AI and machine learning plays a significant role in the development of Vespper’s multi-agent system and AIOps models.

Topaz Turkenitz, the CEO of Vespper, brings her experience from a range of high-growth companies. Having worked at Snyk and 99designs, Topaz has a deep understanding of the challenges faced by engineering teams in rapidly scaling organizations. She has a background in computer science and has led various teams in building and maintaining large distributed systems. Her experience at Snyk, in particular, where she helped achieve 99.9% uptime for her team’s services, directly informs the vision behind Vespper’s mission to make on-call duties less stressful and more efficient.

Both founders have firsthand experience with the frustrations of triaging alerts and maintaining service observability. Their shared vision for Vespper is rooted in their belief that pairing AI with classic AIOps can unlock a better experience for developers, allowing them to spend less time dealing with alerts and more time focusing on meaningful customer-facing work.

Why Is Vespper a Game-Changer for Engineering Teams?

Vespper is a game-changer for engineering teams because it addresses many of the pain points that arise from traditional alert triage processes. By leveraging AI, multi-agent systems, and deep integrations with existing tools, Vespper allows teams to quickly detect, troubleshoot, and resolve issues without the bottlenecks that typically come with manual triage.

The ability to automatically surface relevant data from observability tools, knowledge bases, and incident management systems allows engineers to make data-driven decisions in real time. Additionally, by automating routine tasks, Vespper reduces the burden on engineers, allowing them to be more productive and focused on higher-value work. This also reduces the risk of human error, ensuring that critical issues are not overlooked.

With the constant growth of complex systems and services, Vespper’s ability to scale alongside an organization’s needs makes it a long-term solution for managing on-call engineering duties. By continuously learning and adapting, Vespper can help engineering teams stay ahead of the curve and maintain high levels of uptime and reliability.

In conclusion, Vespper is not just an on-call engineer—it’s a transformative tool that empowers engineering teams to optimize their workflows, reduce stress, and focus on what truly matters. By automating the triage process and leveraging AI, Vespper offers an intelligent solution to the ongoing challenges of modern engineering teams, enabling them to deliver more value to their organizations with less effort.