BitBoard: Revolutionizing Healthcare Operations with AI Agents
BitBoard is a San Francisco-based startup transforming healthcare operations through AI. Founded in 2025 by Connor Jones and Ambar Choudhury, BitBoard provides healthcare providers with AI-powered agents that take on repetitive, manual administrative tasks. These include reviewing patient intake forms, updating charts, and other low-leverage work that consumes significant time and human resources.
The concept is straightforward but powerful: instead of hiring human staff for monotonous back-office work, providers can now deploy virtual AI workers inside the tools they already use. This shift aims to free up clinical staff to focus on what matters most—patient care.
BitBoard is part of the Spring 2025 Y Combinator batch and has quickly gained traction by offering a high-impact, low-friction solution for a long-standing problem in healthcare administration.
What Problem Is BitBoard Solving in Healthcare?
The administrative burden in healthcare is overwhelming. Physicians and operational staff alike spend countless hours filling out forms, updating records, and jumping between poorly integrated software platforms. Rather than streamlining processes, most healthcare SaaS products have merely digitized complexity without removing it.
This administrative overload leads to burnout, inefficiency, and rising costs. Many providers rely on armies of remote contractors to manually manage workflows such as patient onboarding, data entry, or pre-authorization documentation. These operations are expensive to scale and difficult to manage.
As former employees at Forward, a healthcare company known for its AI-first approach to primary care, the founders of BitBoard experienced this issue firsthand. During the COVID-19 pandemic, they helped deliver care remotely by coordinating thousands of administrative contractors. That operational insight inspired BitBoard.
How Does BitBoard’s AI Workforce Work?
BitBoard functions like a remote contractor—but it’s an AI agent instead of a human. Once trained, a BitBoard agent quietly executes a task behind the scenes, working within the customer's existing systems. There’s no need to learn a new tool or interface.
Customers demonstrate how they complete a workflow—such as reviewing patient forms or updating chart fields—and BitBoard generates a trained agent to mimic and automate that behavior. The AI can process high volumes of data 24/7, never gets tired, and scales effortlessly across departments.
This simplicity is key to BitBoard’s approach: there’s no rip-and-replace software installation or complex API integration. The AI blends into the healthcare provider’s current setup, making adoption frictionless and fast.
Who Are the Founders Behind BitBoard?
Connor Jones, Co-Founder & CEO, brings a product and healthcare operations background to BitBoard. Prior to founding the company, he worked on digital and physical healthcare delivery at Forward. He also has experience at BlackRock and holds an engineering degree from Columbia University.
Ambar Choudhury, Co-Founder & CTO, was the first engineer at Forward and previously built government tech at Palantir. His strength lies in building scalable systems that enhance human capabilities—exactly the kind of architecture required to deploy effective AI agents in complex environments like healthcare.
The duo has worked together for over five years, including a rapid-response initiative to bring at-home primary care to Forward patients during the COVID crisis. Their combined experience in tech, AI, and healthcare delivery makes them uniquely equipped to tackle this problem.
What Makes BitBoard Different from Traditional Healthcare Automation Tools?
While automation in healthcare isn’t new, most existing tools fall short because they require users to adopt new platforms, change workflows, or undergo extensive training. BitBoard avoids this pitfall.
The company’s differentiator lies in its “embedded AI agents” that operate directly within a provider’s current systems. There are no dashboards to manage or third-party software to learn. This makes BitBoard feel more like hiring a staff member than implementing software.
Additionally, BitBoard doesn't offer generic AI. Each agent is trained for a specific customer’s workflow and can evolve with it. The AI mimics human behavior but does it faster, more consistently, and without needing breaks, paychecks, or onboarding.
What Kind of Results Has BitBoard Delivered So Far?
BitBoard’s early deployments have been promising. According to the team, their agents have already saved healthcare providers thousands of hours that would otherwise be spent on low-value administrative tasks. By removing the bottleneck of human hiring and training, BitBoard allows providers to scale operations more quickly.
This efficiency isn’t just about time—it’s also about cost savings and staff well-being. By reducing tedious manual work, BitBoard helps reduce employee burnout and improves the patient experience. In a sector where staffing shortages and operational delays can impact care quality, these improvements are meaningful.
How Easy Is It for Healthcare Providers to Get Started with BitBoard?
One of BitBoard’s biggest strengths is its simplicity. Healthcare providers don’t need to overhaul their infrastructure or undergo lengthy onboarding. Instead, they demonstrate how a task is done—through screensharing, documentation, or live walk-throughs—and BitBoard’s AI takes it from there.
Once trained, the AI agent integrates directly into the provider’s systems and begins working immediately. There’s no learning curve, no IT ticket backlog, and no need for custom APIs.
This “show-and-go” approach significantly lowers the barrier to entry for providers who are overwhelmed by complex software implementations.
What Is the Vision for BitBoard’s Future?
BitBoard’s long-term vision is to redefine how healthcare organizations think about workforce scalability. In the past, scaling operations meant hiring more people. With BitBoard, it means spinning up more AI agents that are trained to handle specific processes, much like a flexible, on-demand team.
The founders believe that the future of healthcare operations will be hybrid: human talent for judgment and empathy, AI agents for repetition and volume. In this world, the clinical team gets to focus on patients, not paperwork.
Looking ahead, BitBoard plans to expand the range of tasks its agents can perform—from insurance claims to appointment scheduling—and to serve a broader variety of healthcare systems, from small clinics to nationwide networks.
Why Is Now the Right Time for BitBoard?
Several converging trends make this the perfect moment for BitBoard to thrive:
- AI Maturity: AI models have become good enough to handle nuanced workflows with high accuracy.
- Healthcare Staffing Crisis: The ongoing shortage of administrative and clinical staff has increased the need for scalable alternatives.
- System Fragmentation: Healthcare software remains fragmented and difficult to integrate, making BitBoard’s interface-less approach more valuable than ever.
- Economic Pressure: Providers are under pressure to reduce costs while maintaining or improving care quality.
BitBoard meets all these needs in a way that is both effective and elegant.
What Impact Could BitBoard Have on the Healthcare Industry?
BitBoard has the potential to significantly shift the economics and efficiency of healthcare operations. By turning repetitive tasks over to AI agents, providers can reduce costs, improve accuracy, and unlock human time for more meaningful work.
In the long run, BitBoard’s model may also reduce reliance on outsourced contractor networks, which are expensive and difficult to scale. Instead, healthcare systems can build a digital workforce that grows with their needs and adapts as regulations, workflows, and tools evolve.
As administrative work continues to be a drag on healthcare innovation, BitBoard offers a real, immediate solution that could help restore focus to what healthcare is truly about: caring for people.
Final Thoughts
BitBoard isn’t just another AI tool—it’s a fundamental rethinking of how healthcare organizations can operate in the digital age. With a seasoned founding team, a frictionless product experience, and a mission rooted in real-world pain points, BitBoard is well-positioned to become a cornerstone of AI-enabled healthcare.
The age of AI co-workers in healthcare has begun, and BitBoard is leading the charge.