Trapeze and the Future of Healthcare Scheduling: AI Agents That Never Sleep
Founded in 2025 and based in New York, Trapeze is a healthcare technology startup revolutionizing the way patients and providers connect. Positioned at the intersection of artificial intelligence and medical operations, Trapeze is not just building another scheduling tool—it’s crafting an AI-native version of Zocdoc for the modern era. With over 140 doctors onboarded in just three months and a reach extending to more than one million patients nationwide, Trapeze is rapidly becoming a critical solution for healthcare professionals seeking round-the-clock support.
At the core of the platform are AI-powered voice agents—advanced, multilingual clones modeled after the best-performing call center representatives and receptionists. These AI coworkers manage everything from triaging incoming patient calls to scheduling appointments, all while reducing the burden on clinical and administrative staff. In an age when patient experience, staff efficiency, and operational scalability matter more than ever, Trapeze is setting a new standard for care coordination.
By functioning as a 24/7 AI call center, Trapeze ensures that healthcare providers can remain continuously responsive without hiring additional staff or burdening existing personnel. Their ability to offer real-time, intelligent conversation mirrors human interaction while enhancing speed and consistency.
Who Are the Founders Behind Trapeze?
Trapeze was co-founded by Betty Chang and Christopher Chen, two visionaries who bring deep operational and technical expertise to the AI and healthcare ecosystem.
Betty Chang is a healthcare operations veteran. She previously served as Chief of Staff at Capable Health, where she helped the company hit its first $1M in ARR by developing patient scheduling software. Her career also spans Roivant Health, Intel, and the United Nations—where she was the youngest consultant in the New York office. Her leadership reflects a strong blend of business development, policy awareness, and digital health innovation.
Christopher Chen, on the other hand, brings the engineering firepower. As the 8th employee and founding engineer at Vanta, he led their first SOC 2 compliance project. At Medallion, he was a tech lead focused on credentialing for major healthcare networks like VillageMD and Oak Street Health. His eclectic background even includes being a San Francisco tour guide and swimming from Alcatraz—proof of his resilience and drive.
Together, their experience forms the perfect intersection of AI innovation, operational healthcare knowledge, and human-centered design.
What Problems in Healthcare Is Trapeze Solving?
Healthcare providers frequently cite administrative overload, long wait times, and inefficient scheduling systems as some of their biggest operational pain points. Traditional call centers and front desks are overwhelmed, often leading to:
- Dropped calls or long wait queues
- Missed appointment opportunities
- Burnt-out staff juggling admin and patient-facing tasks
- Frustrated patients navigating complex phone trees
Trapeze solves these issues head-on, offering:
- 24/7 concierge support to eliminate unanswered calls
- AI voice agents that auto-resolve up to 50% of inbound queries
- 7x faster call handling compared to traditional methods
- 3% increase in appointment bookings through automation
The system is especially well-suited for eye care practices, where time-sensitive communication is crucial. Hundreds of ophthalmologists and optometrists now rely on Trapeze to streamline their patient engagement and offload redundant administrative tasks.
How Does Trapeze’s Technology Work?
Trapeze deploys enterprise-grade conversational AI engineered specifically for the healthcare sector. Its core functionalities are designed around three principles: Personalize, Deliver, and Measure.
Personalization at Scale
Every clinic has unique workflows and requirements. Trapeze integrates directly with existing EHR and telephony systems to ensure AI responses are contextual, personalized, and compliant with internal procedures.
Omnichannel Engagement
Trapeze supports communication via phone and SMS, giving patients multiple access points. This omnichannel approach provides consistent care regardless of how the patient chooses to engage.
Multilingual Communication
With a sophisticated multilingual model, Trapeze’s voice agents can converse fluently in a patient’s preferred language, breaking down barriers and enhancing inclusivity in care delivery.
Self-Learning AI
The system evolves based on historical patient conversations, automatically updating and improving over time. Clinics benefit from AI agents that get smarter the longer they’re in use, without requiring retraining.
Data-Driven Analytics
Beyond handling conversations, Trapeze surfaces actionable insights. Providers can identify common pain points, optimize workflows, and improve their operational strategy using detailed metrics and trends from patient interactions.
What Sets Trapeze Apart from Other Healthcare AI Startups?
Trapeze is not just a chatbot dressed up for healthcare. It’s a purpose-built platform combining clinical awareness with AI sophistication. Several factors set it apart:
- Specialty-specific training data ensures relevant, medically accurate responses.
- Plug-and-play integration allows rapid onboarding with minimal disruption.
- HIPAA-compliant infrastructure maintains patient privacy and data security.
- Real-world performance metrics, like faster call handling and better patient reach.
- Dedicated Partner Success support to assist with onboarding, customization, and troubleshooting.
Where many AI tools require heavy customization or struggle with clinical nuance, Trapeze offers a turnkey, healthcare-native solution.
Who Can Benefit the Most from Trapeze?
While eye care clinics were among the first adopters, Trapeze is increasingly being implemented across a wide range of healthcare verticals. Ideal users include:
- Independent practices looking to cut costs without sacrificing patient service
- Multi-specialty clinics needing AI agents trained across different fields
- Large health networks focused on scaling their patient support infrastructure
- Telemedicine providers require responsive communication across time zones
- Urgent care centers that need fast, efficient patient triage and scheduling
In all these settings, Trapeze delivers a scalable, low-effort solution to high-volume patient communication.
How Is Trapeze Contributing to a More Human-Centric Healthcare Future?
Ironically, by replacing repetitive human tasks with AI, Trapeze is bringing more humanity into healthcare. Doctors and medical staff are no longer bogged down by administrative tedium. Instead, they can focus on what truly matters - patient care.
Patients, too, experience a noticeable difference. They no longer need to wait on hold or speak to disoriented staff. They get clear, accurate, and fast responses—often within seconds. With its human-like tone and advanced understanding of medical dialogue, Trapeze’s AI makes the experience feel personal without needing a human on the other end.
The result? A healthcare system that’s more responsive, more reliable, and more compassionate.
What Is the Long-Term Vision for Trapeze?
Trapeze is building toward a future where AI-native infrastructure supports every touchpoint in healthcare. The goal isn’t just to fix phone calls or automate scheduling—it’s to transform how patients and clinics interact at every step of the care journey.
The team envisions Trapeze becoming the industry standard for healthcare access, just as Zocdoc once digitized online booking. But Trapeze goes further, aiming to make AI the invisible backbone of daily clinic operations, from the first call to post-visit follow-up.
It’s a bold vision—but given their early traction and rapid expansion, it’s well within reach.
How Can Providers Get Started with Trapeze?
Getting started with Trapeze is designed to be seamless. Providers can request a consultation, and the onboarding process begins with no technical lift required. The platform integrates into existing systems and workflows, allowing clinics to go live in a matter of days.
With 24/7 support from a dedicated Partner Success team, clinics can be confident they’ll have expert guidance at every step.
For any healthcare organization ready to reduce administrative strain and elevate patient satisfaction, Trapeze isn’t just a product—it’s a partner in transformation.