Freeing Healthcare Providers from Administrative Burdens with Hey Revia
Hey Revia is an innovative start-up founded in 2024, based in San Francisco, and led by a small yet dynamic team of three. This voice AI company focuses on automating complex phone calls for healthcare providers, with a clear mission to streamline administrative processes in the healthcare sector. The founders, Shaun Wei and David Zhu, bring significant expertise to the table, having previously worked at Google on projects like Google Assistant and at other tech companies like Brex and Pony.ai.
Revia offers a multi-platform solution—available as a web app, mobile app, and API—that tackles the most time-consuming aspects of healthcare phone communication, such as credentialing verification, prior authorizations, and billing disputes. This AI-powered assistant uses advanced natural language processing to handle these tasks efficiently, allowing healthcare professionals to focus on their core responsibility: patient care.
What Problems Does Hey Revia Solve?
One of the biggest challenges facing healthcare providers today is the time lost to administrative phone calls. Whether it’s navigating insurance policies, dealing with pharmacies, or obtaining prior authorizations, these tasks consume countless hours that could be better spent on patient care. Healthcare providers often find themselves stuck on hold or sifting through complex phone menus, leading to inefficiencies and a lack of focus on what really matters.
Hey Revia directly addresses this problem by automating these labor-intensive tasks. With its AI-driven solution, healthcare providers can delegate these phone calls to Revia, freeing up time and resources. From credentialing verification to managing billing disputes, Revia simplifies the workflow, ensuring that healthcare teams spend less time on administrative tasks and more time delivering quality care to patients.
How Does Revia Work?
Revia uses cutting-edge natural language processing to interact with insurance companies, pharmacies, pharmacy benefit managers (PBMs), and other stakeholders involved in healthcare administration. Revia can navigate complex phone menus (IVRs) and handle intricate call scenarios, making it easier for healthcare providers to complete essential tasks such as credentialing, securing prior authorizations, and addressing billing disputes.
Revia’s AI assistant is designed to adapt to the complexities of healthcare communication. For example, it can secure prior authorizations from insurance companies, follow up with pharmacies regarding prescriptions, and manage referral coordination. By acting as an extension of the healthcare provider’s administrative team, Revia ensures that each phone call is handled with speed and accuracy, reducing delays in patient care and improving operational efficiency.
What Are the Key Features of Revia?
Hey Revia offers a suite of powerful features designed to meet the unique needs of healthcare providers. Among its key functionalities are:
- Credentialing Verification: Revia ensures that healthcare provider credentials are up to date and compliant with industry regulations, facilitating smooth operations and reducing administrative burden.
- Prior Authorization: This feature streamlines the process of obtaining approvals from insurance companies for medical treatments and services, cutting down on delays in patient care.
- Referral Coordination: Revia manages patient referrals to specialists and ensures seamless communication between healthcare providers, thereby enhancing patient outcomes.
- Billing and Payment Management: Revia addresses billing inquiries and payment disputes, ensuring quick and effective communication with insurance companies and billing departments.
By automating these key tasks, Revia helps healthcare providers focus on delivering high-quality care to their patients.
Why Is Revia’s Data Privacy and Security Important?
Healthcare is a highly regulated industry, particularly when it comes to data privacy and security. Revia understands the critical importance of protecting sensitive information, which is why the platform is fully HIPAA-compliant. All AI interactions are governed by strict data privacy protocols, ensuring that healthcare providers can trust Revia with their most confidential data.
To further enhance security, Revia offers complete transparency in its operations. The company provides access to all certifications, security documentation, and detailed protocols to ensure that every aspect of the service meets industry standards. With this uncompromising focus on data protection, Revia sets itself apart as a trusted solution for healthcare providers who cannot afford to compromise on privacy or security.
What Motivated the Founders to Create Revia?
The idea for Revia came from a deeply personal experience. Both Shaun Wei and David Zhu, the company’s co-founders, are dads who noticed a recurring problem: their daughters' pediatric clinic was losing precious hours on administrative phone calls with insurance companies and pharmacies. The frustration of watching healthcare providers waste valuable time on calls led them to seek a better solution.
Back in 2018, Shaun and David were both involved in developing Google Assistant, and they witnessed firsthand the potential of AI to simplify everyday tasks, such as making a hairdresser appointment. Today, they’ve taken that same technology and applied it to a much more complex and critical problem—healthcare communication. Their goal with Hey Revia is simple: free healthcare providers from the time-consuming burden of administrative calls, allowing them to focus on patient care.
How Does Revia Improve Healthcare Workflows?
Revia dramatically improves the workflow of healthcare providers by automating tasks that typically slow down operations. In particular, it handles the most tedious aspects of healthcare administration, including verifying insurance information, securing prior authorizations, and resolving billing disputes. This means healthcare teams no longer have to wait on hold or navigate complicated phone trees.
By streamlining these processes, Revia not only saves time but also ensures that providers can respond more quickly to patient needs. The result is a smoother, more efficient workflow that benefits both healthcare providers and patients.
What Do Revia’s Customers Say?
Customer feedback for Revia has been overwhelmingly positive. David, CTO at Plyhealth, highlighted how Revia has streamlined operations at his healthcare facility. He praised the AI assistant’s ability to automate hold times and navigate phone menus, allowing his team to reach a human operator faster. Thanks to Revia, Plyhealth was able to save hours each week within just days of onboarding the platform.
This kind of testimonial underscores the immediate value that Revia brings to healthcare providers, helping them reclaim valuable time while ensuring that administrative tasks are handled efficiently and securely.
How Does Revia Ensure Compliance and Security?
Revia is not just about efficiency—it’s also about doing things right. With its rigorous commitment to compliance and security, Revia ensures that every interaction is fully transparent and adheres to industry standards. The platform’s robust security controls, including HIPAA compliance, safeguard sensitive data, ensuring that all communications with insurance companies, PBMs, and other entities are secure.
Revia’s commitment to compliance extends to providing full access to certifications and documentation, which gives healthcare providers peace of mind that their data is handled with the utmost care.
Why Choose Revia?
In today’s fast-paced healthcare environment, time is a critical resource. Revia offers healthcare providers a powerful solution to reclaim that time, allowing them to focus on patient care instead of administrative burdens. By automating complex phone calls and ensuring compliance with industry standards, Revia is a game-changer for healthcare providers looking to optimize their operations.
With a proven track record, secure systems, and a commitment to transparency, Revia is well-positioned to revolutionize how healthcare providers handle administrative tasks. Whether it’s verifying credentials, managing prior authorizations, or handling billing disputes, Revia ensures that healthcare teams can do what they do best—take care of patients.