OfOne - Automating order taking at fast food drive-thrus

Unleashing the Future of Fast Food: OfOne's AI-Powered Drive-Thru Revolution

In a world where time is of the essence and efficiency reigns supreme, the fast-food industry has always stood as a testament to the power of speed and convenience. Founded in 2022 by two visionary entrepreneurs, Will Edwards and Adam Proschek, OfOne is on a mission to redefine the way fast-food restaurants operate. With their innovative AI-powered order-taking system, they are poised to revolutionize drive-thru experiences and help restaurant owners thrive in an ever-evolving landscape.

Who Are the Masterminds Behind OfOne?

Meet Will Edwards: The Visionary VP

Will Edwards, one of the co-founders of OfOne, brings a wealth of experience to the table. Previously serving as the VP of Revenue at Crew, a frontline employee communications app, Will played a pivotal role in scaling Crew from its inception to over 1 million users and millions in ARR (Annual Recurring Revenue). His expertise in business development and his contribution to Crew's growth culminated in its acquisition by Square in 2021. Before his time at Crew, Will honed his skills in corporate development at Intuit, where he focused on mergers and acquisitions as well as venture investments.

Meet Adam Proschek: The Tech Maestro

Adam Proschek, the other co-founder of OfOne, brings a strong technical background to the duo. His tenure as the leader of product and engineering at Crew was instrumental in driving Crew's growth to over 1 million users and securing millions in ARR before its acquisition by Square. Adam's journey in tech began as an iOS engineer at Hotel Tonight, which was later acquired by Airbnb. His hands-on experience and technical prowess make him a formidable force in the world of AI-driven innovation.

The OfOne Vision: Revolutionizing Fast Food Drive-Thrus

OfOne has set its sights on an ambitious goal: to automate the order-taking process at fast-food drive-thrus. Leveraging the power of conversational AI, they aim to not only streamline operations but also enhance the customer experience. So, how does OfOne plan to achieve this and what makes their solution truly groundbreaking?

What Problem Does OfOne Aim to Solve?

Quick-service restaurants (QSRs) are a $300 billion industry in the United States, comprising roughly 300,000 individual restaurant units. However, these businesses operate on razor-thin profit margins, with food and labor costs accounting for approximately 70% of their operational expenses (OPEX). In recent years, QSR operators, many of whom are immigrants and small business owners, have faced mounting challenges as inflation and labor costs continue to rise, and skilled labor becomes scarcer.

How Does OfOne Address This Challenge?

OfOne has positioned itself as the solution to the woes of QSR operators. By automating the most significant ordering channel for these businesses—the drive-thru—OfOne is helping operators boost their bottom line. In the United States alone, there are a staggering 200,000 drive-thru locations, and these often contribute to over 70% of a restaurant's order volume.

The cost of staffing drive-thrus is substantial, with an average hourly cost of $14.00 per employee and operations running for 12 hours a day. This translates to an eye-popping $12 billion in aggregate labor costs. OfOne's ingenious approach involves automating the entire order process, from welcoming customers to answering their questions and seamlessly processing orders through the point-of-sale. Remarkably, this system can integrate seamlessly with existing drive-thru audio systems, making it an accessible and cost-effective solution for restaurants of all sizes.

The Magic of OfOne: Intelligent Upselling and Polite Service

OfOne doesn't stop at automating orders; it takes customer service to the next level. With the power of conversational AI, it can intelligently upsell, such as suggesting ice cream on a hot summer day. Moreover, it's programmed to maintain a courteous demeanor, always saying "please" and "thank you." This not only enhances the customer experience but also leads to increased average order sizes, boosting revenue for restaurants.

Proof of Concept: Pilots at Major National Chain Stores

OfOne's commitment to innovation and delivering results is evident through their signed and deployed pilots at major national chain stores. These pilot programs serve as a testament to the effectiveness and feasibility of their AI-driven solution. As they continue to gather data and refine their technology, the future of fast food drive-thrus looks brighter than ever before.

The Market Potential: Why OfOne's Solution Matters

Is Fast Food a Lucrative Market?

The quick-service restaurant industry in the United States is not just massive; it's highly lucrative. With a market size of $300 billion, it represents a significant slice of the country's economy. However, the challenges faced by restaurant owners, including rising costs and labor shortages, threaten their sustainability. This is where OfOne steps in to make a difference.

Why Drive-Thrus Matter

Drive-thrus are the lifeblood of fast-food restaurants. They are not only the largest order channel, but they also play a critical role in shaping the customer experience. In many cases, drive-thrus account for over 70% of a restaurant's order volume. However, the cost of staffing drive-thrus is substantial, and the need to adapt to changing customer expectations is paramount.

The Financial Impact of Automation

OfOne's AI-driven automation has the potential to bring about a seismic shift in the economics of fast food drive-thrus. By reducing labor costs and enhancing customer engagement, they offer restaurant owners a lifeline in an increasingly competitive and challenging market.

OfOne's Commitment to Excellence

What Drives OfOne?

At the heart of OfOne's mission lies a commitment to delivering human-centric experiences. They aim not only to help restaurant operators prosper financially but also to provide delight for their customers and empower their workers. Their vision transcends mere automation; it's about revolutionizing the fast-food industry and ensuring its sustainability.

The Promise of Savings

OfOne's potential to save the typical restaurant owner $60,000 in labor costs per store annually is a testament to their dedication to tangible results. This isn't just a promise; it's a commitment to driving real-world impact and helping businesses thrive.

An Industry in Need of Transformation

The fast-food industry is at a crossroads, facing challenges that demand innovative solutions. OfOne stands at the forefront of this transformation, armed with cutting-edge technology and a deep understanding of the industry's intricacies.

Conclusion: OfOne's Journey to Redefine Fast Food Drive-Thrus

As we navigate an era of rapid technological advancement, OfOne emerges as a beacon of hope for the fast-food industry. Founded by seasoned entrepreneurs with a track record of success, their mission to automate order taking at drive-thrus is poised to usher in a new era of efficiency, cost savings, and customer satisfaction.

The challenges faced by the fast-food industry are real, from escalating labor costs to changing consumer preferences. OfOne's AI-powered solution addresses these challenges head-on, offering a lifeline to restaurant owners seeking to thrive in a dynamic and competitive landscape.

With their intelligent automation, polite and persuasive upselling, and commitment to excellence, OfOne is not just a startup; it's a catalyst for transformation. The drive-thru experience is about to get a whole lot smarter, and the future of fast food has never looked more promising. Stay tuned as OfOne continues its journey to reshape the industry and leave an indelible mark on the world of fast food.