Subsets - The AI retention co-pilot for subscription businesses

Unlocking Success with Subsets: The AI Retention Co-Pilot for Subscription Businesses

Are you a consumer subscription-based business struggling to retain your valuable customers? Are you losing subscribers faster than you can acquire them? It's a challenge faced by many subscription companies today, but there's a beacon of hope on the horizon. Subsets, the AI retention co-pilot, is here to revolutionize the way you engage and retain your subscribers. In this comprehensive article, we'll delve deep into the world of Subsets, exploring its inception, team, and groundbreaking solutions. Join us on this journey to discover how Subsets can help you boost customer retention, increase customer lifetime value, and transform your subscription business for the better.

Who Are the Visionaries Behind Subsets?

Every successful startup begins with a group of dedicated and visionary individuals. Subsets is no exception. Founded in 2022, this Copenhagen-based startup boasts a team of five exceptional founders who bring a wealth of experience and expertise to the table. Let's meet the masterminds behind Subsets:

Martin Johnsen – Co-founder and CEO: Martin leads the company and holds an MSc in Mathematical Modeling from The Technical University of Denmark. His prior experience in management consulting, particularly in scaling AI initiatives for large organizations, laid the foundation for Subsets.

Matias Ebbesen – Co-founder and VP Engineering: Matias, the VP of Engineering, previously worked at Amazon and various scaleups. His knack for development and passion for activities like cooking and cycling keep him active when he's not steering Subsets towards success.

Oliver Brandt – Co-founder and CTO: As the CTO of Subsets, Oliver plays a pivotal role. He previously worked as an ML engineer at DSV, a global transport and logistics giant. Oliver's love for sailing, diving, and skiing reflects his adventurous spirit.

Nikolai Skelbo – Co-founder and COO: Nikolai is Subsets' COO, bringing his experience from building the Revenue Operations team at Contractbook. His dedication to growth initiatives and a penchant for sports and nature make him a well-rounded contributor to the team.

Together, Martin, Matias, Oliver, and Nikolai form the dynamic quartet behind Subsets. Each member brings a unique set of skills and experiences, making Subsets a powerhouse of innovation and expertise.

What is Subsets All About?

Subsets is more than just a startup; it's a game-changer for consumer subscription businesses. At its core, Subsets is the AI retention co-pilot that empowers subscription businesses to boost customer retention and keep subscribers engaged for longer periods. It was founded with the mission of tackling one of the most pressing challenges faced by subscription businesses: high subscriber churn rates.

Why Does Subsets Exist?

The Problem:Consumer subscription businesses, no matter how successful, often face the harsh reality of losing a significant portion of their subscribers each year. In fact, it's estimated that these businesses lose between 20% to 40% of their subscribers annually. This attrition can be attributed to several factors, including subscribers receiving impersonal and irrelevant communication, the lack of tools for CRM teams to understand subscriber needs, and the complexity of existing AI retention solutions designed primarily for engineers.

The Solution:Enter Subsets, the AI retention co-pilot for subscription businesses. This innovative platform empowers CRM teams by providing personalized and proven retention initiatives based on AI. What sets Subsets apart is its user-friendly approach, making it accessible to commercial teams rather than just engineers.

How Does Subsets Work its Magic?

Subsets simplifies the complex world of customer retention by enabling CRM teams to understand, engage, and retain subscribers effectively. Here's a breakdown of how it works:

Segmentation based on Digital Behavior: Subsets helps commercial teams segment subscribers based on their digital behavior. This allows for highly targeted and personalized retention campaigns.

Tailored Retention Campaigns: With insights from segmentation, Subsets generates tailored retention campaigns that resonate with subscribers. These campaigns are designed to encourage active engagement.

Automated Tracking: Subsets doesn't stop at campaign generation. It also provides automated tracking to measure the effectiveness of these campaigns, ensuring that they deliver results.

Engineer Not Required: Perhaps the most significant advantage of Subsets is that it doesn't require engineers to operate. Unlike other AI retention solutions that cater exclusively to tech-savvy individuals, Subsets is designed with commercial teams in mind.

The Current State of Subscription Businesses

The world of subscription-based businesses is thriving, with services like Netflix and Spotify leading the charge. These giants have invested heavily in building in-house retention solutions to combat churn effectively. However, what about the remaining 95% of subscription businesses? They are left without the necessary tools to address the churn problem.

How Does Subsets Address Churn?

Subsets bridges this gap by offering a solution that levels the playing field. By providing automated and intelligent retention initiatives, Subsets empowers smaller subscription businesses to reduce churn effectively. The results speak for themselves, with leading subscription businesses experiencing up to a 20% increase in retention and subscriber lifetimes extending by as much as six months.

The Impact of Subsets on Customer Lifetime Value (CLV)

Increasing customer retention not only reduces churn but also has a direct impact on Customer Lifetime Value (CLV). Subsets helps subscription businesses boost their CLV by more than 20%. This means that each customer becomes significantly more valuable to the business over their lifetime, leading to improved revenue and profitability.

Why Subsets is a Game-Changer for Subscription Businesses

Personalization: Subsets brings personalization to the forefront of retention strategies. By tailoring campaigns to individual subscriber behaviors and preferences, it fosters a deeper connection between subscribers and businesses.

User-Friendly: Unlike other AI retention solutions that cater exclusively to engineers, Subsets is designed to be user-friendly for CRM teams. This democratizes the power of AI for commercial purposes.

Proven Results: Subsets doesn't rely on guesswork. It leverages proven retention initiatives based on AI and continuously learns from experimentation to refine its strategies.

Recommendation Engine: Drawing from its vast knowledge base, Subsets can recommend initiatives that offer a quick return on investment. This means that businesses can start seeing positive results sooner rather than later.

The Future of Subsets

As Subsets continues to evolve, it is poised to become an indispensable tool for subscription businesses worldwide. With its commitment to helping companies reduce churn, increase customer retention, and boost CLV, Subsets is on a mission to transform the subscription industry.

In conclusion, Subsets is not just a startup; it's a revolution in the world of subscription-based businesses. By harnessing the power of AI and making it accessible to commercial teams, Subsets empowers businesses to combat churn and unlock the true potential of their subscribers. With a team of visionary founders and a mission to drive success for subscription businesses, Subsets is set to redefine the way we think about customer retention and engagement. So, if you're in the subscription business and want to secure your subscribers for the long haul, it's time to explore what Subsets can do for you.