The Future of Product Warranties: SureBright's AI-Powered Solutions
SureBright Technologies, Inc., founded in 2022, is a pioneering company based in New York, specializing in embedding AI-powered product warranties into the consumer purchase journey. This innovative approach enables merchants across North America to generate additional revenue and boost customer loyalty at zero cost. SureBright is akin to the Stripe of embedded warranties, allowing any merchant to offer an Apple Care-style warranty program for products ranging from smartphones to mattresses.
How Does SureBright Revolutionize Warranty Offerings for SMBs?
Small and Medium-sized Businesses (SMBs), typically with sales under $100 million, face significant challenges in offering product warranties due to the high premium requirements set by insurers. Larger merchants, on the other hand, deal with prolonged onboarding times exceeding six months and the necessity to develop internal tools and support teams to manage warranty operations. SureBright addresses these challenges by enabling merchants of any size to offer warranties within minutes, reducing costs to zero. This breakthrough is transforming how SMBs and larger merchants alike approach product warranties, making it accessible and cost-effective.
What Sales Channels Does SureBright Support?
SureBright supports all sales channels, including major e-commerce platforms, websites, marketplace sales, and brick-and-mortar stores. By automating every step of the warranty distribution process, SureBright ensures seamless integration and operation across various sales platforms. This comprehensive support helps merchants provide warranties to their customers effortlessly, enhancing the overall consumer experience.
How Does SureBright Achieve High Warranty Conversion Rates?
By embedding warranties at seven different points in the consumer journey, SureBright achieves over five times the industry warranty conversion rates. This strategic embedding ensures that customers are presented with warranty options at optimal moments during their purchase journey, increasing the likelihood of adoption. The company's innovative approach and strategic placement of warranty offers significantly enhance conversion rates, benefiting both merchants and consumers.
Who are the Founders of SureBright Technologies, Inc.?
Manish Chauhan
Manish Chauhan is the CEO and co-founder of SureBright. He holds an MBA from INSEAD (France) with a focus on entrepreneurship and strategy, and a master’s degree in mathematics (Computer Science) from the University of Waterloo. Manish has led engineering teams at major companies like Amazon and Samsung Research, developing products that handle hundreds of billions of requests per day with millisecond latency.
Sanket Munjal
Sanket Munjal is the CTO and co-founder of SureBright. He is a computer science graduate and a second-time founder. Sanket has led engineering teams at major Indian companies like Policybazaar.com, Philips, and Samsung, gaining extensive experience in developing products that serve millions of customers and handle large-scale data volumes.
What Does SureBright Offer to Retailers and Manufacturers?
SureBright has partnered with over 100 retailers and covers more than 60 product categories, onboarding over 100 manufacturers. The company provides expertly crafted strategies and innovative tools designed to drive business growth and foster customer trust. Retailers and manufacturers benefit from SureBright's seamless integration, comprehensive coverage, and exceptional customer support, which help in boosting Average Order Value (AOV) by 14% and sharing revenue on every product protection policy sold.
How Does SureBright Enhance the Customer Experience?
Great Coverage
SureBright offers comprehensive warranty plans that cover everything from accidental spills to unexpected breakdowns, providing customers with total peace of mind.
24/7 Support
SureBright's dedicated support team is available around the clock to assist customers, ensuring uninterrupted service when needed.
Easy and 100% Digital Claim Filing
SureBright empowers customers with a user-friendly, 100% digital claims process that is accessible anytime and anywhere, saving time and skipping the hassle.
How Do Merchants Drive Net-profits and Increase Customer Satisfaction with SureBright?
No Coding Required
Merchants can boost sales effortlessly with SureBright's integration that requires zero coding. Accident protection and extended warranties can be directly added to product pages.
Single-click Revenue Driver
SureBright enables merchants to offer warranties with just a single click on product pages, ensuring a seamless upsell experience for customers.
Premium Insurance Partners
Partnering with SureBright gives merchants access to a network of North America's leading insurance providers, trusted by industry leaders like Amazon and Walmart, ensuring premium policies at unbeatable prices for customers.
Your Own Success Manager
Merchants partnering with SureBright get a dedicated Client Success Manager who understands their needs and goals, providing personalized guidance for their Shopify journey.
Revenue Tracking via Merchant Portal
SureBright's user-friendly dashboard offers live revenue tracking and customizable control over warranty offers, allowing merchants to take charge of their operations.
Increase Customer Satisfaction
SureBright's hassle-free warranty options translate to satisfied customers, fostering loyalty and increasing the chances of repeat business.
What Do SureBright’s Customers Say?
DirectBed (Canada)
"Great Service! We have used SureBright for a couple of months now, and everything has been smooth and mostly worked as intended. A couple of small hiccups have been addressed promptly by the devs and fixed. Customer service is helpful and prompt. Highly recommend this service and app."
Revive Plunge (United States)
"I added it to my Shopify store recently, and it's made a huge difference. Setting up different warranty options was super easy, and it covers pretty much everything my customers might need. Plus, the best part? I didn't have to lift a finger - they handled everything and even made it match my store's style. If you want to give your customers peace of mind and make managing warranties a breeze, this app is a lifesaver. Seriously, check it out!"
Levy Electric (United States)
"We've been collaborating with SureBright Extended Warranties for a considerable period, and their support has been outstanding from the get-go. Right from our first interaction through to continuous assistance, communication has been a breeze. They're always on hand, offering a delightful experience whenever we reach out. Their assistance in integrating their offerings into our online platform was smooth and efficient."
Conclusion: How is SureBright Transforming the Product Warranty Market?
SureBright Technologies, Inc. is poised to expand the Product Warranty market by $45 billion. By embedding AI-powered product warranties into the consumer journey, SureBright empowers merchants to generate additional revenue and boost customer loyalty at zero cost. With its innovative approach, comprehensive support, and dedicated team, SureBright is transforming the way product warranties are offered and managed, making it accessible, efficient, and profitable for merchants of all sizes.