How Zenfetch is Revolutionizing Technical Sales Teams with Real-time Call Intelligence
In today's world, the role of sales has become more complex than ever before. It takes a considerable amount of time and effort for sales reps to become proficient at selling complex products and services. They have to deal with technical objections and answer complex questions, which requires in-depth knowledge of the product and industry. This is where Zenfetch comes in. Zenfetch is a real-time call assistant that helps technical sales teams deal with technical objections on the spot without needing a product or sales engineer present. In this article, we will discuss how Zenfetch is revolutionizing technical sales teams with real-time call intelligence.
What is Zenfetch?
Zenfetch is a real-time call assistant for technical sales teams that uses AI to surface the most effective messaging for customer objections and technical questions, right within the call itself. It was founded in 2022 by Gabe Villasana and Akash Mandavilli, who met at Johns Hopkins where they built their first startup together. Prior to Zenfetch, Akash was a Product Manager at Meta working on virtual reality co-presence and WhatsApp ads. Gabe was most recently a machine learning engineer at Stripe where he founded the financial crimes engineering team.
The Problem: The Long Ramp-up Time for Sales Reps
It takes on average 15 months for a sales rep to become a top performer. This is because they have to learn volumes of information about their complex products, competitive landscapes, and infinite integrations/partnerships. While sales training and post-call coaching are valuable, people forget an average of 70% of the information they’ve learned in 24 hours of learning it!
Today, sales teams manually create material (playbooks, battlecards, modules, etc.) to prepare their reps with the talking points they need. However, it’s a never-ending task to keep sales enablement material up-to-date and comprehensive.
The Solution: Automated Enablement, Delivered in Real Time
Zenfetch's solution is to increase the close rate by up to 30% with automated enablement, delivered in real-time. Zenfetch identifies the best talking points for any customer question by analyzing past calls, internal documentation, CRM, and more. They use the real-time copilot to surface instantaneous talking points for customer objections/questions and search across your entire knowledge base. They also surface questions with no answer in your knowledge base and understand how talking points correlate with deal success.
Who is it for?
Zenfetch is a powerful tool that is designed to enhance the productivity of sales teams, particularly those selling complex products. It is ideal for teams that operate in industries with long technical ramp-ups, such as medtech, hardware, telecom, and cybersecurity. Additionally, Zenfetch is an excellent solution for teams that have recently hired or are looking to hire new SDRs or AEs. With Zenfetch, these new hires can quickly get up to speed with the product knowledge and sales skills they need to succeed. Zenfetch is also a valuable resource for teams that spend a lot of time creating new training and enablement material. Instead of investing valuable time and resources into creating and updating these materials, sales teams can rely on Zenfetch to provide them with real-time, accurate, and up-to-date information that will help them close deals faster. With Zenfetch, sales teams can stay on top of their game, whether they're new to the industry or seasoned veterans.
Zenfetch's founders have a wealth of experience in the tech industry. Before Zenfetch, Akash was a product manager at Meta and spent time at IBM working on sales operations and predictive analytics. In previous roles at IBM and Cleveland Clinic, Akash tackled sales enablement and saw these problems firsthand. Gabe, on the other hand, was most recently a machine learning engineer at Stripe where he founded the financial crimes engineering team. They built this product to augment their own founder-led sales and are now taking it to the enterprise!
Benefits of Zenfetch
Zenfetch is a real-time call intelligence tool that offers a number of benefits to sales teams. Here are some of the key benefits that make Zenfetch an essential tool for technical sales teams:
Accelerated learning: With Zenfetch, sales reps can quickly access the most effective messaging for customer objections and technical questions. This not only saves time, but it also helps sales reps learn faster and retain more information.
Improved sales performance: By providing real-time coaching and guidance during sales calls, Zenfetch helps sales reps close more deals, faster. This can lead to a significant increase in sales performance and revenue.
Better customer experience: When sales reps can answer technical questions and objections on the spot, it creates a better experience for customers. This can help build trust and credibility, leading to stronger customer relationships and more repeat business.
Reduced sales enablement workload: With Zenfetch, sales teams no longer need to manually create and update sales enablement materials. This can save a significant amount of time and resources, freeing up sales teams to focus on more strategic initiatives.
How Zenfetch Works
Zenfetch uses artificial intelligence to analyze past calls, internal documentation, CRM data, and more to identify the best talking points for any customer question. The real-time copilot then surfaces instantaneous talking points for customer objections and questions, and searches across the entire knowledge base for more information.
In addition, Zenfetch also surfaces questions that have no answer in the knowledge base, providing valuable insights into areas where sales teams may need to improve their enablement materials.
Zenfetch is designed for teams selling complex products with a long technical ramp-up, such as medtech, hardware, telecom, and cybersecurity. It's also ideal for teams that are hiring or recently hired new SDRs or AEs and spending a lot of time creating new training and enablement materials.
In today's fast-paced sales environment, sales reps need access to real-time coaching and guidance to close more deals, faster. Zenfetch provides exactly that, using artificial intelligence to surface the most effective messaging for customer objections and technical questions in real-time.
With Zenfetch, sales teams can accelerate learning, improve sales performance, and provide a better customer experience. And with a subscription-based pricing model starting at just $99 per user per month, Zenfetch is an affordable and accessible solution for any sales team looking to supercharge their meetings.